Terms of use and of business

The pages here describe a resealing service and set out general information about sealant, mould and curing. They are not advice about your particular bathroom. Nothing on the site forms a contract until a booking is agreed.

The price card is the price card. A figure given before the joint has been seen or photographed is based on what was described, and it holds unless the work turns out to be materially different from that description.

Prices are per fitting and include VAT and the silicone: £95 for a bath or a shower, £150 for both on one visit, £185 for a whole bathroom, £95 for a kitchen run on its own or £35 added to a bathroom booking, and £25 for a basin or a screen added to any of them. The minimum charge is £95.

Each price covers removing every layer of the existing joint, cleaning and drying the surfaces, the new sealant, masking and tooling, and clearing up and taking the old material away. There is no call out charge and no separate materials line.

Unusually long removal is the one thing that costs more: several layers of old sealant, more than one material in the same joint, or a fitting that has to be moved to reach the joint. That is charged at £60 an hour after the first hour, and it is agreed with you before the work is done rather than added to the invoice afterwards.

Grouting and re-grouting, tiling, plumbing, and replacing parts such as bath panels, shower door seals, screen gaskets or tiles. Where one of those is the actual cause of a problem it is pointed out, and it can be quoted separately by Hembury Contracting.

A room with a ventilation problem. Where mould is on the ceiling and the walls as well as in the joints, resealing addresses the joint and does not address the room, and you are told that before the work rather than after it.

Movement in the fitting itself. A bath or a tray that is not properly supported will keep failing whatever is put in the joint. Where that is found it is reported, and resealing on top of it is done only if you decide to go ahead knowing that.

Silicone is touch dry within about an hour and wants a full twenty four hours before water is put against it. A basin or a toilet can be used within the hour; a bath, a shower or a wet room joint should not be used for a day.

This is said out loud on the day and left in writing in the room. Where a joint is used before it has cured, the joint may fail early, and that is not a fault in the work or the material.

No deposit is taken on a standard reseal. Payment is due on completion, once the work has been looked at. Agent and landlord work is invoiced to the instructing office in the usual way.

Cancelling or moving a booking with reasonable notice costs nothing. A wasted visit, where nobody is there to give access, where the room cannot be used, or where the work is materially different from what was described, may be charged for the time held.

Access to the room and somewhere to park within reasonable carrying distance of the door are needed on the day, because the kit comes in and out of a van. In rented property access is arranged with the tenant directly, with notice.

The room needs to be dry to start. A shower used shortly before the visit is a joint that cannot be sealed that morning, so keeping the bath or shower out of use from the night before is worth doing where it is practical.

Floors are sheeted and fittings protected before work starts, and the room is cleaned down and the old material taken away afterwards.

Hembury Contracting holds public liability insurance and a copy of the certificate is available on request.

Liability is limited to the fee paid for the work, except where the law does not allow that limit.